Software can be a challenge at any level. I don’t care if you put in an MIS system on board or you’re putting a new prepress software or anything. Software is a challenge and it’s typically the people and the company that is challenged to learn the software and get it off the ground.
Ultimate has been phenominal at every level that we had, you know, pushed an issue or needed something changed or tweeked. They have performed and they have done a very good job. They have been a phenominal partner. My lead person just wrote out to them about a week ago and said “I don’t know what we would have done without you guys”. It’s almost like they are part of our company and in our business. And it’s been a powerful, powerful relationship.
It was super important, in fact I’m not even sure we would be printing today, had we not done that to be honest with you.
It made the transition again, from going to a cut-sheet, even from a stripping lay-out perspective, to doing all this direct mail and having that drive to the ProStream. It was a big deal.
It has also helped us with the skill level. To run that software, you don’t have to have a lot of skills. So, it really helped us to be able to, not just have our main person that took lead on it, there were other employees behind the scenes, working on the software, who really had very little knowledge on how to do lay-out or how to get it to a ProStream or to any other device for that matter. So, it was a key component and I have no doubt that we will be able to reduce a lot of other expenses and a lot of other software we will replace it with Ultimate, there is no doubt in my mind.
Tonya Spiers
President ~ Knight Abbey
About Knight Abbey (www.knightabbey.com)
Knight Abbey’s dedicated professionals have the flexibility to handle every phase of your printing project, including prepress, printing (offset and digital), binding, mailing and distribution, all from our production facility. Our entire staff coordinates to guarantee that your project is completed without compromising timelines or quality. From start to finish, from concept to delivery, Knight Abbey has the staff and resources to get the job done right… and right on time.